The Survey Says: F&A BPO is a Strong Market (And there is plenty of room for expansion)

Stan Lepeak, Global Research Director, KPMG LLP and Ron Walker, Principal, KPMG LLP; featuring Phil Fersht KPMG and Horses for Sources (HfS) recently conducted a broad industry study, and spoke with 1355 stakeholders who buy, sell, and advise on sourcing services. Of that, we interviewed 170 customers of F&A BPO at length. Here is the [...]

F&A’s 2013 Service Delivery Game Changers: Hybridization, Verticalization, and Cloud Solutions

By Ron Walker, Principal, KPMG Management Consulting Buyers, providers, advisors, analysts, and market watchers alike know that finance and accounting (F&A) has never been the frontrunner outsourced business process function. Yet, the “2013 State of Outsourcing” study, conducted by HfS Research with support from KPMG, shows that F&A is picking up outsourcing steam. Indeed, the [...]

Analytics in Retail Banking, Part 5: Leveraging Outsourcing for Improved Analytics

Neel Arya, Director, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory This is the last in a five-part series on the importance of improved data analytics among retail banks (read Part 1, Part 2, Part 3, and Part 4 here).  Preparing to take advantage of the opportunities of outsourcing as the [...]

Analytics in Retail Banking, Part 3: Adjusting Operating Models to Exploit Big Data

Neel Arya, Director, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory This is the third in a five-part series (read Part 1 and Part 2 here) on the importance of improved data analytics among retail banks.  Adjusting operating models and capabilities in order to better develop mutually beneficial partnerships across the [...]

Analytics in Retail Banking, Part 2: Articulating the Value Proposition of Customer Insight and Analytics

Neel Arya, Director, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory This is the second in a five-part series on the importance of improved data analytics among retail banks.  Clearly articulating the value proposition of customer insight and analytics through appropriate metrics and business cases Customer insight and analytics teams in [...]

Analytics in Retail Banking, Part 1: Gaining Better Customer Insights

Neel Arya, Director, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG LLP research and client engagements find that the retail banking sector is coming to an inflection point that will decide whether major banks can turn their customer insight and analytics into true competitive advantage, or risk losing market share [...]

The Social Media Imperative for Banks

Stan Lepeak, Global Research Director, KPMG LLP Advisory Social media is a “hot” topic on the agenda of any firm that has customer-facing operations and offerings and this is especially true in the banking industry. Banks have always been big users of information technology and aggressive adopters of new technologies. As a result, banking has [...]

If IT Doesn’t Get It, Neither Do You

You may think you own the global process, but if your global business services are dependent upon a disconnected or uninterested IT group, breakdowns aren’t far ahead. A longstanding fractious relationship tends to exist between process owners and technology owners.  Not to beat up exclusively on the IT folks, but with so much riding on [...]

What’s on the 2012 Agenda: Costs, Clouds and Conflicts?

Stan Lepeak, Global Research Director, KPMG Management Consulting KPMG recently conducted a global poll of its firms’ professionals to assess what they view as the top market trends that will impact their clients in 2012.  This poll canvassed professionals from the firms’ Management Consulting, Risk Consulting, Audit, and Tax service groups.  KPMG discussed some of [...]

Is VAT Destroying your Business Case for Outsourcing and Shared Services?

Noel Cullen, Principal Advisor, KPMG in the UK Many business cases for shared services and outsourcing in the finance and insurance sectors overlook the substantial impact of VAT. KPMG’s experience in working with member firm clients in developing their business cases for outsourcing and shared services is that savings of 20 – 40 percent on [...]