Stan Lepeak, Managing Director, Global Research Results from the recently released inaugural edition of EquaTerra’s global FAO service provider performance and satisfaction (SPPS) study reflect very positively on the finance and accounting outsourcing (FAO) marketplace. While this is good news for users and providers of FAO services, what is of more interest is the “why” [...]
Stan Lepeak, Managing Director, Global Research Results from the recently released inaugural edition of the EquaTerra global FAO service provider performance and satisfaction (SPPS) study reflect positively on the FAO marketplace. Eighty-five percent of all respondents involved in this study indicate that their organizations going forward will continue to outsource at the same or higher [...]
Stan Lepeak, Managing Director, Global Research Results are in from a new EquaTerra FAO market study and they are very positive, both on FAO delivering the benefits users seek and the performance of FAO service providers. For example, ninety-one percent of all respondent organizations are satisfied with the Finance and Accounting (F&A) services being delivered [...]
Pam Peters, Advisor and Project Director, EquaTerra Human Resources (HR) Practice A “Top 10” label, when applied to business process outsourcing (BPO), assumes a heightened expectation around the level of quality, expertise and technology. The issue is that most of these listings tend to be one dimensional when it comes to the basis of the [...]
Tony Rawlinson, Managing Director, Financial Services Advisory (Europe & Asia Pacific) Outsourcing is becoming more and more mission critical for many financial institutions and increasingly important core processes as well as commodity services are being externalised to partners. Given the legacy of the credit crunch and the renewed emphasis on controls and accountability it’s not a [...]
Thomas Hall, Managing Director, Contract Negotiations Advisory Third-party assurance reports provide customers of outsourced services with information about the internal controls maintained by their provider’s delivery organization. Historically, the control standards set forth by the American Institute of Certified Public Accountants (AICPA) in Statement on Standards No. 70 (SAS 70) have been most commonly applied [...]
Bob Cecil, Executive Director, Business & Financial Processes Advisory At last month’s Shared Services Week conference in Orlando, Florida, I had the good fortune to chair the invitation-only Blue Sky Innovation Room sessions, each of which addressed current challenges unique to mature shared services organizations. The discussions among the expert panelists and participants from some [...]
Stan Lepeak, Managing Director, EquaTerra Global Research This is the eighth and final entry in a series of blogs presenting the findings from EquaTerra’s recently completed market study assessing North American and U.K. finance and accounting (F&A) and F&A outsourcing (FAO) market trends. EquaTerra released the results of this market study via a webcast held [...]
Stan Lepeak, Managing Director, EquaTerra Global Research This is the seventh in an ongoing series of blogs presenting the findings from EquaTerra’s recently completed market study assessing North American and U.K. finance and accounting (F&A) and F&A outsourcing (FAO) market trends. EquaTerra released the results of this market study via a webcast held on January [...]
Stan Lepeak, Managing Director, EquaTerra Global Research This is the sixth in an ongoing series of blogs presenting the findings from EquaTerra’s recently completed market study assessing North American and U.K. finance and accounting (F&A) and F&A outsourcing (FAO) market trends. EquaTerra released the results of this market study via a webcast held on January [...]
