The State of the GBS Market – Alive and Well and Evolving

Stan Lepeak, Global Research Director, KPMG LLP Advisory The rumors about the death of global business services (GBS), or globalization, or global outsourcing in the services space, are highly exaggerated. They are the wistful daydreams of those pining for a time in the past when everything was produced, managed, operated, and serviced locally by (insert [...]

It’s Getting Cloudy in Asia Pac – and That’s Good for (Its) Business

Stan Lepeak, Director, KPMG Global Sourcing Advisory Research KPMG recently released a comprehensive global market study on cloud computing adoption and usage.  On November 15th, I will be leading a webcast discussion related to the study.  An initial analysis of the results identifies some interesting findings.  One of them is the disparity of cloud services [...]

Sourcing in China for China’s Sake

Stan Lepeak, Director of Global Research, KPMG Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market.  This is the first in series of blogs that will share these findings [...]

Labor, Labor Everywhere but Not With Enough of the Skills We Need

Stan Lepeak, Director, Research, SSOA There is increasing evidence of a growing disparity between the available global labor pool and the available pool of labor with the skills required for many services and higher-end manufacturing jobs. The April, 2011 edition of KPMG’s High Growth Markets details rising wages and looming labor shortages in China as [...]

Which are Better for Finance and Accounting Outsourcing: Multinationals or Indian Providers?

Rick Bertheaud, Finance and Accounting Managing Director, North America Stan Lepeak, Managing Director, Global Research Inquiring minds want to know – is there a quantifiable difference in the service quality between the multinational finance and accounting outsourcing (FAO) providers (e.g. Accenture, IBM, HP, Capgemini and Steria) and the rising class of India-based FAO suppliers (e.g. [...]

Will Offshoring Hit the Proverbial Brick Wall in 2011?

Stan Lepeak, Managing Director, Global Research The answer is a resounding “no.” In fact, EquaTerra research has found that offshoring will continue to grow, and grow faster proportionally than overall third-party services spend, with no wall in sight. For example, more than one-half of ITO buyers in Europe that are currently using near/offshore services plan [...]

Obama in India: Global Sourcing on the Presidential Agenda?

Stan Lepeak, Managing Director, Global Research US president Barack Obama recently completed a trip to India as part of a four country Asia tour. While the India visit was light on new policy initiatives, outside of some arms deals and US support for India becoming a permanent member of a reorganized United Nations security council, [...]

Q&A with Carl-Henrik Hallström: Insights on the Latest Nordic Service Provider Performance and Satisfaction Study

Stan Lepeak, Managing Director, EquaTerra Global Research interviews Carl-Henrik Hallström, EquaTerra’s Regional Director, The Nordic Region, to get his thoughts on the results of the 2010 edition of the Nordic Service Provider Performance and Satisfaction study. Stan Lepeak: How would you characterise the current IT outsourcing market in the Nordics?  Is it being positively or [...]

NASSCOM India Leadership Forum 2010

Bill Thomas, Executive Director, Europe & Asia Pacific There can be no better way of understanding the continued intensity of globalisation than attending NASSCOM. The week of  8-12 February 2010, some 1400 professionals from all parts of the outsourcing industry attended India’s showcase outsourcing conference at NASSCOM in Mumbai.  The confidence displayed by the India-based service [...]

Survive the Global Seismic Shift: The Five Ways to Succeed on Virtual Operating Teams

Lee Ann Moore, Chief Marketing Officer and Joe Lancaster, Project Director While not experiencing 7.34 on the Richter scale, many EquaTerra clients have felt their operating environment shift and their global footprint change as they migrate their businesses to geographic areas of greatest growth. Our client base includes a large number of the oldest U.S.-based [...]