Steve Salmon, Principal, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the 2013 edition of its annual cloud market research study. Among the many findings, several that stood out highlighted that adopting and exploiting the potential of cloud is often not as quick, cheap, or easy as market [...]
By Ron Walker, Principal, KPMG Management Consulting Buyers, providers, advisors, analysts, and market watchers alike know that finance and accounting (F&A) has never been the frontrunner outsourced business process function. Yet, the “2013 State of Outsourcing” study, conducted by HfS Research with support from KPMG, shows that F&A is picking up outsourcing steam. Indeed, the [...]
By Marc Snyder, Managing Director, KPMG Management Consulting, and Amin Qazi, Director, KPMG Management Consulting Think $12.3 billion annual overspend on commercial off-the-shelf (COTS) is a big wallop to U.S. companies’ pocketbooks? KPMG LLP (KPMG) believes the dollar amount may be considerably higher than that estimate, presented in independent research firm Opinion Matters’ “Software Efficiency [...]
By Dave Brown, Principal, KPMG LLP Advisory An odd comparison to be sure, but too often, we have found that executives see only the green on the outside of a service relationship while everyone else closer to the middle of it sees red. I call it the “watermelon effect.” All sourcing arrangements have some kind [...]
Harvey Okin, Director, CIO Advisory In an April 2012 article for CIO magazine, Houston, We Have an IT Governance Problem, I talked about the key to a well-functioning governance framework—keep constant watch for any problems and act at the first signs of trouble. All that might seem like common sense, but proper governance is [...]
Keith Mattioli, Principal, CIO Advisory The CIO has the most dynamic role in an organization. What started off as keeping the mainframe running has turned into an integrated, business strategy role directly impacting revenue and the overall success of the business. Keeping the lights on is certainly still important, but that role offers no value [...]
Steve Silen, Director, Shared Services and Outsourcing Advisory practice, part of KPMG Management Consulting Organizations are increasingly turning to balanced scorecards as a means to comprehensively assess the performance of their external facilities management (FM) service providers against multiple criteria. They also use these flexible yet powerful tools to establish alignment and focus, identify improvement [...]
Bryan Cruickshank, Head of IT Advisory, KPMG in the UK Matt Bishop, Leader for CIO Advisory, KPMG in the US In a world of increasing business and technology complexity, how do technology executives effectively lead their organizations? How do CIOs balance running better IT organizations while serving as technology leaders for their businesses? How can [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory Social media is a “hot” topic on the agenda of any firm that has customer-facing operations and offerings and this is especially true in the banking industry. Banks have always been big users of information technology and aggressive adopters of new technologies. As a result, banking has [...]
By Cliff Justice, KPMG LLP Partner, Shared Services and Outsourcing Advisory Innovation and competitive advantage are perhaps today’s holy grail of outsourcing. But even if you’re a modern-day Sir Galahad, it’s a difficult journey. Like a grail quest, today’s outsourcing innovation and competitive advantage lies in courage, camaraderie, mutual success and good governance—perhaps the biggest [...]