Business Process Management: What You Manage is Key to Strategic Business Alignment

Anand Sekhar, KPMG Director, Advisory Services Unlike much process management or process optimization, Business Process Management (BPM) is about large, overriding processes that support the business strategy in fundamental yet agile ways. As such, a larger view, better management and measurement, and a key understanding of the business will generate success. Here, I’ve listed our [...]

Third-Party Vendor Services for Banks: Managing Risks in Today’s Regulatory Environment

Eugene Kublanov, Managing Director, Shared Services and Outsourcing Advisory Greg Matthews, Managing Director, Risk Consulting For today’s banks, managing third-party vendors and suppliers has never been more challenging. We would like to talk about these challenges, effective ways to address them, and the tools available to help banks mitigate risks related to third-party vendors. First [...]

Embracing in the Cloud is (NOT) Easy

Steve Salmon, Principal, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the 2013 edition of its annual cloud market research study. Among the many findings, several that stood out highlighted that adopting and exploiting the potential of cloud is often not as quick, cheap, or easy as market [...]

F&A’s 2013 Service Delivery Game Changers: Hybridization, Verticalization, and Cloud Solutions

By Ron Walker, Principal, KPMG Management Consulting Buyers, providers, advisors, analysts, and market watchers alike know that finance and accounting (F&A) has never been the frontrunner outsourced business process function. Yet, the “2013 State of Outsourcing” study, conducted by HfS Research with support from KPMG, shows that F&A is picking up outsourcing steam. Indeed, the [...]

With Software Overspend Running Rampant—and Unrecognized—What’s a CIO To Do?

By Marc Snyder, Managing Director, KPMG Management Consulting, and Amin Qazi, Director, KPMG Management Consulting Think $12.3 billion annual overspend on commercial off-the-shelf (COTS) is a big wallop to U.S. companies’ pocketbooks? KPMG LLP (KPMG) believes the dollar amount may be considerably higher than that estimate, presented in independent research firm Opinion Matters’ “Software Efficiency [...]

What’s Green on the Outside and Red on the Inside? Service level agreements and watermelons.

By Dave Brown, Principal, KPMG LLP Advisory An odd comparison to be sure, but too often, we have found that executives see only the green on the outside of a service relationship while everyone else closer to the middle of it sees red.  I call it the “watermelon effect.” All sourcing arrangements have some kind [...]

Governing IT Governance: Key Strategies for the CIO

Harvey Okin, Director, CIO Advisory   In an April 2012 article for CIO magazine, Houston, We Have an IT Governance Problem, I talked about the key to a well-functioning governance framework—keep constant watch for any problems and act at the first signs of trouble. All that might seem like common sense, but proper governance is [...]

The End of the CIO as we Know IT

Keith Mattioli, Principal, CIO Advisory The CIO has the most dynamic role in an organization. What started off as keeping the mainframe running has turned into an integrated, business strategy role directly impacting revenue and the overall success of the business.  Keeping the lights on is certainly still important, but that role offers no value [...]

Measuring Facilities Management Provider Performance is All in the Cards (Balanced Scorecards, That Is)

Steve Silen, Director, Shared Services and Outsourcing Advisory practice, part of KPMG Management Consulting Organizations are increasingly turning to balanced scorecards as a means to comprehensively assess the performance of their external facilities management (FM) service providers against multiple criteria. They also use these flexible yet powerful tools to establish alignment and focus, identify improvement [...]

Does the CIO Agenda Face a Tectonic Shift?

Bryan Cruickshank, Head of IT Advisory, KPMG in the UK Matt Bishop, Leader for CIO Advisory, KPMG in the US In a world of increasing business and technology complexity, how do technology executives effectively lead their organizations? How do CIOs balance running better IT organizations while serving as technology leaders for their businesses? How can [...]