Stan Lepeak, Global Research Director, KPMG LLP Advisory The use of social media (e.g., Twitter, Facebook, LinkedIn®, blogs) is already pervasive in most organizations globally, whether management, communications, risk management, and human resources (HR) groups like it or not. Too many organizations, however, are reactive, dismissive and in some cases naively unrealistic, about the potential [...]

Filed under: Human Resources, Market Trends and News, Social Media by KPMG
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Tim Payne, Partner, Global Centre for HR Transformation, KPMG in the UK Talent analytics is a very seductive topic. Most HR professionals are longing for a way to put some numbers and science to the art of people management—a longing driven by insecurities after years of unflattering comparisons with our associates in Finance and Marketing, [...]

Filed under: Data Analytics, Human Resources by KPMG
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Glenn Davidson, Managing Director, KPMG LLP While many corporations have gone to employee self-service, HR in public sector organizations has tended to lag. The decentralized model of yesterday has left each agency, and in many cases each department, with its own HR operation. Worse, these operations tend to operate largely with paper files—documents and spreadsheets—for [...]

Filed under: Human Resources, Information Technology (IT), Outsourcing, Public Sector by KPMG
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It’s the conundrum of 2012. People are out of work, but companies are running out of talent. What’s a shared services center to do? Global business services (GBS) demand high-performance from the latest new hire to the most successful executive.  Whether it’s outsourced, insourced, or a combo, your GBS should strive to be a preferred [...]

Filed under: Global Business Services, How to..., Shared Services by KPMG
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You may think you own the global process, but if your global business services are dependent upon a disconnected or uninterested IT group, breakdowns aren’t far ahead. A longstanding fractious relationship tends to exist between process owners and technology owners.  Not to beat up exclusively on the IT folks, but with so much riding on [...]

Filed under: Cloud Computing, Finance & Accounting, Global Business Services, How to..., Information Technology (IT), Outsourcing, Process Transformation, Procurement, Shared Services by KPMG
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Joe Zanko, Director, Shared Services & Outsourcing Advisory In the face of increasing regulatory scrutiny, decreasing margins, and the need for better controls, today’s insurance companies are seeking ways to gain operational improvements and realize cost savings to bolster their bottom lines. Following are three KPMG recommendations to help insurers achieve these goals:  Rebalance contractor/employee [...]

Filed under: Financial Services Industry, Human Resources, Outsourcing by KPMG
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Anne Clifford, Manager, KPMG Shared Services and Outsourcing Advisory For years, many businesses and analysts have incorrectly classified payroll processing as a commodity. After all, if workers are being paid on time at a cost effective price point, all’s good on the payroll front, right? Wrong, especially these days when this process, the largest spend [...]

Filed under: Finance & Accounting, Human Resources, Outsourcing by KPMG
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Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory Picture this: you’re the client leader of a mid-market, multi-process human resources outsourcing (HRO) implementation. The project has been preceding well with requirements defined, configuration and conversion activities running as planned, and your team has prepared a thorough testing plan and test cases ahead of user [...]

Filed under: Cloud Computing, Human Resources, Information Technology (IT), Outsourcing by EquaTerra
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Jim Koenig, EquaTerra Client Executive, Human Resources Advisory A challenge in establishing an HR services delivery function is determining the performance measures to govern the services. This applies whether the service delivery model is internal shared services, outsourcing or a hybrid. There are many factors to consider, such as:  what are the desired outcomes from [...]

Filed under: Governance, Human Resources, Outsourcing, Shared Services by EquaTerra
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Pam Peters, Advisor and Project Director, EquaTerra Human Resources (HR) Practice A “Top 10” label, when applied to business process outsourcing (BPO), assumes a heightened expectation around the level of quality, expertise and technology. The issue is that most of these listings tend to be one dimensional when it comes to the basis of the [...]

Filed under: Outsourcing by EquaTerra
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