Anne Clifford, Manager, Shared Services and Outsourcing Advisory For years, many businesses and analysts have incorrectly classified payroll processing as a commodity. After all, if workers are being paid on time at a cost effective price point, all’s good on the payroll front, right? Wrong, especially these days when this process, the largest spend in [...]
Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory Picture this: you’re the client leader of a mid-market, multi-process human resources outsourcing (HRO) implementation. The project has been preceding well with requirements defined, configuration and conversion activities running as planned, and your team has prepared a thorough testing plan and test cases ahead of user [...]
Jim Koenig, EquaTerra Client Executive, Human Resources Advisory A challenge in establishing an HR services delivery function is determining the performance measures to govern the services. This applies whether the service delivery model is internal shared services, outsourcing or a hybrid. There are many factors to consider, such as: what are the desired outcomes from [...]
Pam Peters, Advisor and Project Director, EquaTerra Human Resources (HR) Practice A “Top 10” label, when applied to business process outsourcing (BPO), assumes a heightened expectation around the level of quality, expertise and technology. The issue is that most of these listings tend to be one dimensional when it comes to the basis of the [...]
Mark Trepanier, Managing Director, Human Resources Advisory Services According to the July 12, 2010 Wall Street Journal, “Hewitt Associates, Inc. (NYSE: HEW) announced today that the boards of directors of both companies have approved a definitive agreement under which Hewitt will merge with a subsidiary of Aon. The aggregate consideration is valued at $50 per [...]
Bill Thomas, Executive Director, Europe & Asia Pacific I attended SAP’s annual market conference, ‘SAPPHIRE NOW’ in Frankfurt yesterday and thought I would share some thoughts on the event. Firstly, the scale of attendance and very active participation was extraordinary; I don’t know the formal numbers but I would guess 5000 SAP clients, prospects and [...]
Alan Hopwood, EquaTerra Client Executive When two strong HR outsourcing (HRO) providers are brought together, what does the sum of the parts look like? Firstly, the merged company will have a better balanced global presence as NorthgateArinso (NGA) had yet to develop a real presence in the North American market where Convergys HR is strongest. [...]
Bill Thomas, Executive Director, Europe & Asia Pacific The start of a new year is always a great time for reflection, and this year it particularly strikes me just how big an evolution the HRO market has been through. We’re now seeing a wave of ‘generation 3′ HR Outsourcing (HRO) deals hitting the market place. ‘Generation [...]
