Elizabeth Newman, Senior Advisor, KPMG Shared Services and Outsourcing Advisory ERP systems have the potential to deliver significant cost savings, productivity boosts and efficiency gains to public sector organizations. But their implementation is fraught with complex technological challenges, are highly disruptive in how core business processes are conducted, and are highly prone to timeline extensions [...]

Filed under: Enterprise Systems, How to..., Public Sector by EquaTerra
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Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory Picture this: you’re the client leader of a mid-market, multi-process human resources outsourcing (HRO) implementation. The project has been preceding well with requirements defined, configuration and conversion activities running as planned, and your team has prepared a thorough testing plan and test cases ahead of user [...]

Filed under: Cloud Computing, Human Resources, Information Technology (IT), Outsourcing by EquaTerra
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Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory A few years ago, I observed the following discussion during a Human Resources outsourcing (HRO) transition and implementation status meeting. The client described significant issues with the initiation of User Acceptance Testing, detailed relevant associated risks and asked that the project’s status be changed to Red. [...]

Filed under: How to..., Human Resources, Outsourcing by EquaTerra
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