Five Keys to Succeed in “Running IT Like a Business”

Steve Bates, Principal, CIO Advisory Mandates for enterprise IT departments have taken a 180° turn since the 2008 financial crisis began easing. While board of directors and business leadership had been calling for slashed costs, their new directives are for provision of IT transparency and proof of real, tangible business value delivered. Realizing the need [...]

Do You Have the Right KPIs to Run IT Like a Business?

Dave Conroy, Managing Director, CIO Advisory You might remember the old saying about the cobbler’s children—they have no shoes. In fact, the IT function has long been providing “shoes” for everyone in the company except itself as it helps the CEO, COO, and other business leaders exploit information and business intelligence for competitive advantage. But [...]

Inside the Dragon

Stan Lepeak, Global Research Director, KPMG LLP According to the survey, “State of the Outsourcing Industry,” half of all enterprises are expanding outsourcing. And close to a third of high-end enterprises view Global Business Services as a mission-critical framework for their future operating model. China has a great opportunity to meet that demand by delivering [...]

Seeking Shared Services Success by Pinpointing Points of Failure

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that [...]

The New(ish) Role for IT and the IT Group

Matt Bishop, Global Managing Principal, CIO Advisory Stan Lepeak, Global Research Director, KPMG LLP Technology change—and complexity—continues to increase. This is nothing new but in the context of cloud, “big data,” BYOD, and social media, the pace of change is accelerating. Expectations of what Information Technology (IT) can bring and what the IT group should [...]

The CEO of IT: Running it as a Business. For Real.

Mitch Kenfield, KPMG LLP Managing Director, CIO Advisory For years, those of us who are leaders in information technology have carried forth the mantra, “run IT as a business.” But, for most of us, that really meant run IT as a cost center—manage your P&L, respond to requests, and keep the engine running. In the [...]

Managing Cloud Taxation with Adequate (Skilled) Representation

Steve Fortier, Principal, KPMG LLP Stan Lepeak, Global Research Director, KPMG LLP Advisory Organizations have many issues to consider and address as they embrace and expand cloud efforts.  Saving money, accessing new software capabilities, and addressing security concerns are typically top on the list.  Understanding taxation ramifications are not always top of mind or at [...]

Taking a Sober Look at Cloud Security

Greg Bell, Principal, KPMG LLP Stan Lepeak, Global Research Director, KPMG LLP As we write this blog cybersecurity, “cyberterrorism,” and “cyberwar” are once again front page news. The US president has declared that the “cyber threat is one of the most serious economic and national security challenges we face as a nation” and that “America’s [...]

The New Capital of IT: A Changing Discussion For a New Playing Field

If venture capitalists walked through your door with a sack full of cash and asked you to clearly articulate the market value of your IT organization, what would you tell them? Would you talk about uptime, utilization, platforming, and cost savings? Or would you discuss tangible business metrics like market share, margin enhancement, return on capital, customer penetration, and product differentiation?

Embracing in the Cloud is (NOT) Easy

Steve Salmon, Principal, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the 2013 edition of its annual cloud market research study. Among the many findings, several that stood out highlighted that adopting and exploiting the potential of cloud is often not as quick, cheap, or easy as market [...]