Stan Lepeak, Director, Global Sourcing Advisory Research, KPMG in the US In terms of macro trends, a hot term in the market today is ‘new normal’. New normal in terms of the economic conditions and new normal in terms of debt, unfortunately. But also what we see is a new normal in terms of how [...]
Cliff Justice, Service Network Leader, Shared Services and Outsourcing Advisory, KPMG in the US If we stand back and look at our firms’ clients, and look at what they are planning in terms of business services, the market in general has clearly matured. Clients have become more sophisticated in how they design and deploy their [...]
Bill Thomas, Partner, Sourcing Advisory, KPMG in the UK The second quarter 2011 KPMG Global Sourcing Advisory Pulse Survey findings have now been announced and, again, offer a valuable insight into trends in end-user organisations’ usage of shared services, outsourcing and third-party business and IT services. Findings are from KPMG firms’ advisors and leading global [...]
Dominique Kindt, Country Manager, KPMG in (RC) Belgium Levels of general satisfaction with outsourcing increased this year in the opinion of the BeLux study participants. This is especially impressive given the strong focus buyers had on cost savings and low price, as well as the organisational stress that most buyers were under during the year. [...]
Nico Boot, Partner, KPMG Sourcing Advisory This year, more than 170 organisations participated in the Dutch EquaTerra Strategic Outsourcing Study, and over 500 unique IT outsourcing contracts, with an annual value of over €4 billion, were evaluated. This year’s results highlight that organisations expect to expand their use of outsourcing – with 56 percent of [...]
Claudio Altini, Managing Director, BPO, Europe & Asia Vivek Nijhon, Head of Global Sourcing As organisations outsource an ever-greater number of services, offshore locations for service delivery beyond India are increasingly of interest to buyers. There are numerous drivers for this requirement, such as spreading risk, in terms of cost inflation or disaster recovery for [...]
Stan Lepeak, Director, Research, Advisory Services Unless you have been spending time under the proverbial rock you know that cloud computing is the “hot” topic in the business and IT services marketplace for 2011. There’s no denying cloud computing is a hot topic, especially among those vendors and service providers selling cloud offerings. The more [...]
Stan Lepeak, Director, Advisory Research Cliff Justice, US National Leader, Shared Services and Outsourcing Advisory On Tuesday, February 22, KPMG LLP (US), KPMG Holdings Limited (UK) and KPMG International announced an agreement to acquire the business and subsidiaries of EquaTerra Inc. This combination creates a global shared services and sourcing advisory offering that is aligned [...]
Stan Lepeak, Managing Director, Global Research As EquaTerra embarks on its eighth year as a sourcing advisory (that’s 56 in management consulting years) the world of outsourcing has changed much since the firm’s 2003 inception. Mostly gone are large mega-deals, weak or unrealistic business cases, exceptionally naïve buyers (i.e., “I want lower costs and a [...]
Stan Lepeak, Managing Director Global Research Key topics addressed in EquaTerra’s 4Q10 global Pulse survey, the results of which were delivered during a webcast on Wednesday, January 26, are the most impactful trends in the business and IT services marketplace for 2011, especially those related to cloud computing and insights into how the outsourcing market [...]
