Glenn Davidson, Managing Director, KPMG LLP Federal, state and local governments and other not-for-profits have largely been operating the same way as they have for decades. Typically, it is with highly distributed, decentralized IT models that are not necessarily efficient, or successful in providing great service quality. The recession has changed all that, and now [...]
Glenn Davidson, Managing Director, KPMG LLP While many corporations have gone to employee self-service, HR in public sector organizations has tended to lag. The decentralized model of yesterday has left each agency, and in many cases each department, with its own HR operation. Worse, these operations tend to operate largely with paper files—documents and spreadsheets—for [...]
Mike Gough, Manager, KPMG LLP and Jeff Gregoire, Director, KPMG LLP Say the words “cost allocations,” and your audience immediately thinks “expensive,” “formulaic,” “not based in reality,” and maybe worse. Cost allocations are nothing new, but managing them correctly is. It’s the difference between providing a required service versus providing a value-based service with obvious [...]
By Atul Subbiah, Advisory Partner, KPMG LLP Operational transformation is a familiar issue in the business world. Costs keep going up, competition increases, and CIOs need to continually improve performance, enhance processes, and streamline their IT infrastructure. So what’s the “new news” about operational transformation today? More to the point, what do CIOs need to [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory Marc Stark, Director, KPMG LLP Advisory KPMG released the results of the 2012 edition of the global Legal Pulse survey earlier this year. This was the third annual edition of the Legal Pulse, one in the family of recurring Pulse research studies. These Pulse surveys provide insights [...]
By Cliff Justice, KPMG LLP Partner, Shared Services and Outsourcing Advisory Innovation and competitive advantage are perhaps today’s holy grail of outsourcing. But even if you’re a modern-day Sir Galahad, it’s a difficult journey. Like a grail quest, today’s outsourcing innovation and competitive advantage lies in courage, camaraderie, mutual success and good governance—perhaps the biggest [...]
KPMG survey data has identified perceived top capabilities organizations will need to successfully undertake top 2012 initiatives and overcome the challenges they are encountering: dysfunctional and/or fragmented organizational operating models, designs, and processes; inadequate and/or antiquated information technology (IT) infrastructure and systems; and the lack of adequate and skilled talent, and the inability to attract and retain talent.
Mark Voytek, Managed Governance Services Leader, KPMG LLP (U.S.) In the past several years, the global outsourcing market for large single-provider deals has flattened. Instead, buyers increasingly are seeking best-of-breed providers for specific services. Shared services centers, meanwhile, are incorporating more services, more functions, and more third-party resources as they strive to improve productivity and [...]
Stan Lepeak, Global Research Director, KPMG Management Consulting KPMG recently conducted a global poll of its firms’ professionals to assess what they view as the top market trends that will impact their clients in 2012. This poll canvassed professionals from the firms’ Management Consulting, Risk Consulting, Audit, and Tax service groups. KPMG discussed some of [...]
Stan Lepeak, Global Research Director, KPMG Management Consulting KPMG recently conducted an internal global poll of its firms’ professionals to assess what they view as the top market trends that would impact their clients in 2012. This poll canvassed professionals from the firms’ Management Consulting, Risk Consulting, Audit, and Tax service groups. KPMG released these [...]