Anna Marie Detert, Director, People & Change, KPMG in the UK The creation and operation of a shared service centre is a significant investment for an organisation, yet the way staff are managed and motivated often reveals opportunities to increase their value, whether located on or offshore. While companies may have sophisticated human resource strategies [...]
Organizations need to understand the maturity of their service delivery capabilities so they can measure progress in improving them over time and understand how far and fast to push these improvement efforts. In addition to measuring the own internal performance and improvement levels, they ideally need to also compare themselves to their peers.
Stan Lepeak, Managing Director, Global Research, Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market. This is the second in a series of blogs that will share these findings [...]
Stan Lepeak, Director of Global Research, Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market. This is the first in series of blogs that will share these findings and [...]
Claudio Altini, Managing Director, BPO, Europe & Asia Vivek Nijhon, Head of Global Sourcing As organisations outsource an ever-greater number of services, offshore locations for service delivery beyond India are increasingly of interest to buyers. There are numerous drivers for this requirement, such as spreading risk, in terms of cost inflation or disaster recovery for [...]
Stan Lepeak, Director, Research, SSOA There is increasing evidence of a growing disparity between the available global labor pool and the available pool of labor with the skills required for many services and higher-end manufacturing jobs. The April, 2011 edition of KPMG’s High Growth Markets details rising wages and looming labor shortages in China as [...]
Stan Lepeak, Director, Research, Shared Services and Outsourcing Advisory Often buyers have viewed global sourcing as a series of discrete options and capabilities (e.g., internal services, shared services, offshore captives, business process outsourcing and information technology outsourcing (ITO)) rather than a continuum of integrated service models. This is similar to the legacy perspective of viewing [...]
Rick Bertheaud, Finance and Accounting Managing Director, North America Stan Lepeak, Managing Director, Global Research Inquiring minds want to know – is there a quantifiable difference in the service quality between the multinational finance and accounting outsourcing (FAO) providers (e.g. Accenture, IBM, HP, Capgemini and Steria) and the rising class of India-based FAO suppliers (e.g. [...]
Stan Lepeak, Managing Director, Global Research The answer is a resounding “no.” In fact, EquaTerra research has found that offshoring will continue to grow, and grow faster proportionally than overall third-party services spend, with no wall in sight. For example, more than one-half of ITO buyers in Europe that are currently using near/offshore services plan [...]
Vicki Phelan, Managing Director, Pharmaceutical and Life Sciences Practice with Stan Lepeak, Managing Director, Global Research The first blog in this series assessed the key drivers for the increased adoption of pharma research and development outsourcing (RDO). The second analyzed the benefits buyers seek from RDO efforts. This third and final blog in the series [...]
