Vicki Phelan, Managing Director, Pharmaceutical and Life Sciences Practice with Stan Lepeak, Managing Director, Global Research The first blog in this series assessed the key drivers for the increased adoption of pharma research and development outsourcing (RDO). The second analyzed the benefits buyers seek from RDO efforts. This third and final blog in the series [...]

Filed under: How to..., Offshore & Captive Centers, Outsourcing, Pharmaceutical Industry by EquaTerra
1 Comment »

Stan Lepeak, Managing Director, Global Research US president Barack Obama recently completed a trip to India as part of a four country Asia tour. While the India visit was light on new policy initiatives, outside of some arms deals and US support for India becoming a permanent member of a reorganized United Nations security council, [...]

Filed under: Market Trends and News, Offshore & Captive Centers, Outsourcing by EquaTerra
No Comments »

Pam Peters, Advisor and Project Director, EquaTerra Human Resources (HR) Practice A “Top 10” label, when applied to business process outsourcing (BPO), assumes a heightened expectation around the level of quality, expertise and technology. The issue is that most of these listings tend to be one dimensional when it comes to the basis of the [...]

Filed under: Outsourcing by EquaTerra
No Comments »

Patrice Gilles, Managing Director, Legal Process Outsourcing Advisory The legal process outsourcing (LPO) industry is one of the fastest growing segments of the outsourcing market, thanks to companies aggressively cutting their operating costs—even in areas that were once considered sacrosanct, such as the legal department. To help you prepare, here are nine predictions as to [...]

Filed under: Legal Process Outsourcing, Market Trends and News, Outsourcing by EquaTerra
4 Comments »

Stan Lepeak, Managing Director, EquaTerra Global Research interviews Carl-Henrik Hallström, EquaTerra’s Regional Director, The Nordic Region, to get his thoughts on the results of the 2010 edition of the Nordic Service Provider Performance and Satisfaction study. Stan Lepeak: How would you characterise the current IT outsourcing market in the Nordics?  Is it being positively or [...]

Filed under: Market Trends and News, Outsourcing by EquaTerra
1 Comment »

Lee Ayling, Managing Director, EquaTerra UK Information Technology Advisory In the light of the current economic conditions, we asked the respondents of our 1H 2010 UK Pulse Survey* in which ways buyers are changing their approaches regarding outsourcing and global services sourcing efforts. According to service providers, most buyers are reopening contracts to renegotiate pricing [...]

Filed under: Contract Review & Negotiation, Market Trends and News by EquaTerra
1 Comment »

Stan Lepeak, Managing Director, EquaTerra Global Research The Wall Street Journal recently published an insightful article on how to address some common problems buyer organizations face in their global – and not so global – outsourcing efforts.  The article, entitled Advice for Outsourcers: Think Bigger, has a subtitle of Too many companies mistakenly limit offshore work [...]

Filed under: How to..., Offshore & Captive Centers, Outsourcing by EquaTerra
1 Comment »

Lee Ann Moore, Chief Marketing Officer and Joe Lancaster, Project Director While not experiencing 7.34 on the Richter scale, many EquaTerra clients have felt their operating environment shift and their global footprint change as they migrate their businesses to geographic areas of greatest growth. Our client base includes a large number of the oldest U.S.-based [...]

Filed under: How to..., Process Transformation by EquaTerra
No Comments »

In September, EquaTerra advisors to spent time with six service providers in Shanghai and Guangzhou China, to understand their current operations as well as their future strategies for this region of the world. They also experienced the broader business climate in China in two of its primary outsourcing services cities. They share what they learned in this “trip report.”

Filed under: Market Trends and News, Outsourcing by EquaTerra
1 Comment »