Will Offshoring Hit the Proverbial Brick Wall in 2011?

Stan Lepeak, Managing Director, Global Research The answer is a resounding “no.” In fact, EquaTerra research has found that offshoring will continue to grow, and grow faster proportionally than overall third-party services spend, with no wall in sight. For example, more than one-half of ITO buyers in Europe that are currently using near/offshore services plan [...]

Taking the Pulse of the Pharma R&D Outsourcing (RDO) Market, Part 3 – Risks and Mitigation Strategies

Vicki Phelan, Managing Director, Pharmaceutical and Life Sciences Practice with Stan Lepeak, Managing Director, Global Research The first blog in this series assessed the key drivers for the increased adoption of pharma research and development outsourcing (RDO). The second analyzed the benefits buyers seek from RDO efforts. This third and final blog in the series [...]

Obama in India: Global Sourcing on the Presidential Agenda?

Stan Lepeak, Managing Director, Global Research US president Barack Obama recently completed a trip to India as part of a four country Asia tour. While the India visit was light on new policy initiatives, outside of some arms deals and US support for India becoming a permanent member of a reorganized United Nations security council, [...]

BPO and ‘Top 10′ Lists: Caveat Emptor!

Pam Peters, Advisor and Project Director, EquaTerra Human Resources (HR) Practice A “Top 10” label, when applied to business process outsourcing (BPO), assumes a heightened expectation around the level of quality, expertise and technology. The issue is that most of these listings tend to be one dimensional when it comes to the basis of the [...]

Nine Predictions for the Future of Legal Process Outsourcing

Patrice Gilles, Managing Director, Legal Process Outsourcing Advisory The legal process outsourcing (LPO) industry is one of the fastest growing segments of the outsourcing market, thanks to companies aggressively cutting their operating costs—even in areas that were once considered sacrosanct, such as the legal department. To help you prepare, here are nine predictions as to [...]

Q&A with Carl-Henrik Hallström: Insights on the Latest Nordic Service Provider Performance and Satisfaction Study

Stan Lepeak, Managing Director, EquaTerra Global Research interviews Carl-Henrik Hallström, EquaTerra’s Regional Director, The Nordic Region, to get his thoughts on the results of the 2010 edition of the Nordic Service Provider Performance and Satisfaction study. Stan Lepeak: How would you characterise the current IT outsourcing market in the Nordics?  Is it being positively or [...]

Outsourcing Buyer Behaviour Today – An Insight From EquaTerra’s UK Pulse Survey

Lee Ayling, Managing Director, EquaTerra UK Information Technology Advisory In the light of the current economic conditions, we asked the respondents of our 1H 2010 UK Pulse Survey* in which ways buyers are changing their approaches regarding outsourcing and global services sourcing efforts. According to service providers, most buyers are reopening contracts to renegotiate pricing [...]

Global Sourcing: Collaboration (Sometimes More, Sometimes Less) is Key

Stan Lepeak, Managing Director, EquaTerra Global Research The Wall Street Journal recently published an insightful article on how to address some common problems buyer organizations face in their global – and not so global – outsourcing efforts.  The article, entitled Advice for Outsourcers: Think Bigger, has a subtitle of Too many companies mistakenly limit offshore work [...]

Survive the Global Seismic Shift: The Five Ways to Succeed on Virtual Operating Teams

Lee Ann Moore, Chief Marketing Officer and Joe Lancaster, Project Director While not experiencing 7.34 on the Richter scale, many EquaTerra clients have felt their operating environment shift and their global footprint change as they migrate their businesses to geographic areas of greatest growth. Our client base includes a large number of the oldest U.S.-based [...]

Trip Report: China Grows as Delivery Center for ITO and BPO Services

In September, EquaTerra advisors to spent time with six service providers in Shanghai and Guangzhou China, to understand their current operations as well as their future strategies for this region of the world. They also experienced the broader business climate in China in two of its primary outsourcing services cities. They share what they learned in this “trip report.”