Baby Boom Generation of Contracts to Rebid or Renegotiate

Jerry Klawitter, Director, KPMG LLP Carlos Llaguno, Senior Associate, KPMG LLP You needed some creative solutions, needed to lower operational and labor costs, needed to free up staff for more strategic initiatives, needed to gain access to world-class capabilities, needed access to industry-specific expertise, needed to better align the internal IT organization with business requirements… [...]

Outsourcing Transitions that Work: Insights to the Most Critical Juncture in the Relationship

Charles Arnold, Principal, KPMG LLP The contract is signed, and the ink is almost dry. It’s taken a lot of time and effort to find the right supplier and negotiate the deal. But now, it’s finally done and the value can ensue. Not so fast. The most critical time in the lifecycle in any outsourcing [...]

Outsourcing and the Extended Global Enterprise

Marc Stark, Director, KPMG Shared Services and Outsourcing Advisory The Extended Global Enterprise (EGE) is the next level of maturity in global business services. In this model, leading companies are going beyond labor arbitrage and transactional processing. Instead, they’re breaking down functional silos and assembling capabilities – whether retained, outsourced, shared or distributed around the [...]

What to Look for in Next-Generation ITO Deals

Dave Brown, Principal, KPMG Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of [...]

Preparing for the Worst: Contracting with the Most Difficult Service Providers

Stan Lepeak, Managing Director, Global Research EquaTerra recently released the results of the 2010 global Legal Pulse survey. In it EquaTerra polled more than 40 of the top third-party North American and European law firms that support and advise buyers on outsourcing efforts. The Legal Pulse is similar to EquaTerra’s long-standing global service provider/advisor Pulse [...]

EquaTerra 2010 Legal Pulse Survey Results: Outsourcing Contract Complexity Continues to Increase (and This Is Not a Bad Thing….)

Stan Lepeak, Managing Director, Global Research EquaTerra will soon release the results of the 2010 global Legal Pulse survey. The 2009 edition focused on European counsel while this year the study was expanded to incorporate feedback from counsel in North America. EquaTerra polled approximately 70 senior legal counsel in more than 40 of the top [...]

Contract Negotiations: Real Estate and Facilities Management Outsourcing Lessons Learned on a Critical Phase of RE & FM Outsourcing

Doug Burr, Advisor, Real Estate and Facilities Management Practice I recently participated in negotiations for a $400 million total contract value real estate and facilities management (RE & FM) outsourcing deal. On the plane home I had some time to opine about what I learned from this and other negotiations. Here are a few questions [...]

Outsourcing Buyer Behaviour Today – An Insight From EquaTerra’s UK Pulse Survey

Lee Ayling, Managing Director, EquaTerra UK Information Technology Advisory In the light of the current economic conditions, we asked the respondents of our 1H 2010 UK Pulse Survey* in which ways buyers are changing their approaches regarding outsourcing and global services sourcing efforts. According to service providers, most buyers are reopening contracts to renegotiate pricing [...]

How to Kill Your Outsourcing Engagement in Nine Steps or Less

Jerry Klawitter, IT Practice Project Director, EquaTerra A client of mine shared with me recently the results of an interview he conducted with a technologist from another firm which had outsourced all of its IT, and then recently insourced it all. After I regained my composure, I realized this was a story the masses needed [...]

Outsourcing Contracting Complexity: Most Challenging Terms and Conditions

Stan Lepeak, Managing Director, EquaTerra Global Research Thomas Hall, Managing Director, EquaTerra Contract Negotiations Advisory On March 5, 2010, EquaTerra released the inaugural edition of its legal Pulse survey, the newest iteration of the Pulse survey research program. The legal Pulse is similar to EquaTerra’s long-standing global service provider/advisor Pulse in that it examines trends [...]