Marc Stark, Director, KPMG Shared Services and Outsourcing Advisory The Extended Global Enterprise (EGE) is the next level of maturity in global business services. In this model, leading companies are going beyond labor arbitrage and transactional processing. Instead, they’re breaking down functional silos and assembling capabilities – whether retained, outsourced, shared or distributed around the [...]
Dave Brown, Principal, KPMG Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of [...]
Stan Lepeak, Managing Director, Global Research EquaTerra recently released the results of the 2010 global Legal Pulse survey. In it EquaTerra polled more than 40 of the top third-party North American and European law firms that support and advise buyers on outsourcing efforts. The Legal Pulse is similar to EquaTerra’s long-standing global service provider/advisor Pulse [...]
Stan Lepeak, Managing Director, Global Research EquaTerra will soon release the results of the 2010 global Legal Pulse survey. The 2009 edition focused on European counsel while this year the study was expanded to incorporate feedback from counsel in North America. EquaTerra polled approximately 70 senior legal counsel in more than 40 of the top [...]
Doug Burr, Advisor, Real Estate and Facilities Management Practice I recently participated in negotiations for a $400 million total contract value real estate and facilities management (RE & FM) outsourcing deal. On the plane home I had some time to opine about what I learned from this and other negotiations. Here are a few questions [...]
Lee Ayling, Managing Director, EquaTerra UK Information Technology Advisory In the light of the current economic conditions, we asked the respondents of our 1H 2010 UK Pulse Survey* in which ways buyers are changing their approaches regarding outsourcing and global services sourcing efforts. According to service providers, most buyers are reopening contracts to renegotiate pricing [...]
Jerry Klawitter, IT Practice Project Director, EquaTerra A client of mine shared with me recently the results of an interview he conducted with a technologist from another firm which had outsourced all of its IT, and then recently insourced it all. After I regained my composure, I realized this was a story the masses needed [...]
Stan Lepeak, Managing Director, EquaTerra Global Research Thomas Hall, Managing Director, EquaTerra Contract Negotiations Advisory On March 5, 2010, EquaTerra released the inaugural edition of its legal Pulse survey, the newest iteration of the Pulse survey research program. The legal Pulse is similar to EquaTerra’s long-standing global service provider/advisor Pulse in that it examines trends [...]
Stan Lepeak, Managing Director EquaTerra Global Research On March 5, 2010, EquaTerra released the inaugural edition of its legal Pulse survey, the newest iteration of the Pulse survey research program. EquaTerra polled senior legal counsel in 25 of the top third-party European law firms that support and advise buyers on outsourcing efforts. The legal Pulse [...]
Lee Ayling, EquaTerra Managing Director of Information Technology (IT) Advisory Services, UK The second in a pair of blogs where I look at sole-sourcing from the perspective of the service provider: On 2 March 2010, EquaTerra held its first advisor relations briefing event in London. At that event, a discussion about the traits of a [...]