Can Cloud Pricing Really Bring a Shower of Savings?

Dave Brown, Principal, Shared Services and Outsourcing Advisory, KPMG LLP ( US) Information technology outsourcing (ITO) continues to push the capabilities of service delivery to buyers using more efficient and seamless interfaces. Cloud computing services begin to take the next step by attempting to hide the entire infrastructure and allowing you to simply pay for [...]

Can You Really Afford Benchmarking?

It’s a lot of time, resources and patience if you’re just looking for the right number. John Masley, Senior Manager, KPMG Shared Services and Outsourcing Advisory Just about every outsourcing contract has a benchmarking clause. The threat of the word itself strikes fear in most providers. Objectively, can your business really manage the time-out, direct and indirect [...]

Why weren’t we all driving around in Yugos? When outsourcing, price isn’t the sole consideration.

John Masley, Senior Manager, KPMG Shared Services and Outsourcing Advisory Remembering fondly back to the 1980’s, I can recall wondering why everyone wasn’t driving around in the most economically priced vehicle when it was introduced, the beloved (yet now defunct) Yugo. But in outsourcing agreements as in vehicles, there’s always more to it than just [...]

Before You Benchmark: Consider Savings Estimates, Cost Drivers and Timelines

Dave Brown, Managing Director, Financial Architecture Advisory Services Considering undertaking a benchmarking initiative to evaluate how your cost structure stacks up against the market? First, understand if you really need a benchmark. Many executives feel they need a general read on market pricing and see a benchmark as the only mechanism to obtain the data. [...]

Q&A with Carl-Henrik Hallström: Insights on the Latest Nordic Service Provider Performance and Satisfaction Study

Stan Lepeak, Managing Director, EquaTerra Global Research interviews Carl-Henrik Hallström, EquaTerra’s Regional Director, The Nordic Region, to get his thoughts on the results of the 2010 edition of the Nordic Service Provider Performance and Satisfaction study. Stan Lepeak: How would you characterise the current IT outsourcing market in the Nordics?  Is it being positively or [...]

Outsourcing Buyer Behaviour Today – An Insight From EquaTerra’s UK Pulse Survey

Lee Ayling, Managing Director, EquaTerra UK Information Technology Advisory In the light of the current economic conditions, we asked the respondents of our 1H 2010 UK Pulse Survey* in which ways buyers are changing their approaches regarding outsourcing and global services sourcing efforts. According to service providers, most buyers are reopening contracts to renegotiate pricing [...]

How to Kill Your Outsourcing Engagement in Nine Steps or Less

Jerry Klawitter, IT Practice Project Director, EquaTerra A client of mine shared with me recently the results of an interview he conducted with a technologist from another firm which had outsourced all of its IT, and then recently insourced it all. After I regained my composure, I realized this was a story the masses needed [...]

Fact or Fiction: Variable Pricing is Viable Only for Global 100 Organizations?

Randy Hoerauf, EquaTerra Financial Architect The prevailing wisdom is that variable pricing is only applicable to Global 100 companies; however, EquaTerra find this model works for organizations of varying sizes, but the organization must have significant mega-transaction volumes. For example, a local utility company can have a myriad of administrative, low value transactions and not [...]