Marc Stark, Director, Shared Services and Outsourcing Advisory The Extended Global Enterprise (EGE) is the next level of maturity in global business services. In this model, leading companies are going beyond labor arbitrage and transactional processing. Instead, they’re breaking down functional silos and assembling capabilities – whether retained, outsourced, shared or distributed around the world [...]
Dave Brown, Principal, Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of the [...]
Organizations need to understand the maturity of their service delivery capabilities so they can measure progress in improving them over time and understand how far and fast to push these improvement efforts. In addition to measuring the own internal performance and improvement levels, they ideally need to also compare themselves to their peers.
KPMG polled REFM outsourcing buyers and service providers on changes to demand and preferences for a range of outsourcing delivery and management model options.
Stan Lepeak, Director, Global Sourcing Advisory Research KPMG is pleased to release the Europe, Middle East and Africa (EMEA) region (RC) market findings from its 2Q11 Global Sourcing Advisory Pulse survey. These findings represent an extract from the Global 2Q11 KPMG Pulse survey, and are based on the views of our firms’ advisors that primarily [...]
Lee Ayling, Partner, Sourcing Advisory, KPMG in the UK Karene House, Principal Advisor, Sourcing Advisory, KPMG in the UK How are you driving innovation with your outsourcing providers and, if you’re a supplier of outsourced services, how are you delivering innovation for your clients? What’s working and what’s not? How do you measure its impact [...]
Stan Lepeak, Director, Global Research, Shared Services and Outsourcing Advisory In the KPMG 2Q11 Sourcing Advisory Global Pulse survey, we polled the firms’ sourcing advisors as well as leading third-party business and IT service providers to assess the skills of typical end-user organizations around various cloud computing capabilities such as understanding the technical underpinnings of [...]
Carl-Henrik Hallström, Head of Sourcing Advisory, KPMG in Sweden Our 2011 Nordics IT Service Provider Performance and Satisfaction Study is the most extensive to date, both in terms of the level of participation and the insights gained. This year, more than 300 different organisations participated and evaluated over 700 unique IT outsourcing contracts. The value [...]
Stan Lepeak, Director, Global Sourcing Advisory Research, KPMG in the US In terms of macro trends, a hot term in the market today is ‘new normal’. New normal in terms of the economic conditions and new normal in terms of debt, unfortunately. But also what we see is a new normal in terms of how [...]
Stan Lepeak, Director of Global Research, Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market. This is the first in series of blogs that will share these findings and [...]
