Taking a Pulse on Global Business Services – Short Term Progress but a Long Term Journey

Stan Lepeak, Global Research Director, KPMG LLP KPMG recently released  the results of its quarterly, global 1Q14 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that [...]

Tackle Talent in 2014 (Or Else!)

Stan Lepeak, Global Research Director, KPMG LLP Every December, KPMG annually polls its professionals globally as well as third-party business and IT service providers as to what they see as the top trends affecting their client organizations in the coming year. This poll is conducted as part of the quarterly Sourcing Advisory Global Pulse survey [...]

Inside the Dragon

Stan Lepeak, Global Research Director, KPMG LLP According to the survey, “State of the Outsourcing Industry,” half of all enterprises are expanding outsourcing. And close to a third of high-end enterprises view Global Business Services as a mission-critical framework for their future operating model. China has a great opportunity to meet that demand by delivering [...]

Global Business Services: From Blunt Tool to Innovation Enabler

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 2Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that [...]

Taking the Pulse of the Global REFM Outsourcing Market

Stan Lepeak, Global Research Director, KPMG LLP Advisory Patrice Gilles, Managing Director, KPMG LLP Shared Services & Outsourcing Advisory Doug Burr, Director, KPMG LLP Shared Services & Outsourcing Advisory KPMG recently released the results of the 2013 edition of its annual REFM (Real Estate and Facilities Management) Outsourcing Pulse survey. The findings from the REFM [...]

The Role of IT in Enabling GBS Success

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released  the results of its global 2Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS).   A key focus in the 2Q13 edition of the Pulse survey was examining the role of [...]

Baby Boom Generation of Contracts to Rebid or Renegotiate

Jerry Klawitter, Director, KPMG LLP Carlos Llaguno, Senior Associate, KPMG LLP You needed some creative solutions, needed to lower operational and labor costs, needed to free up staff for more strategic initiatives, needed to gain access to world-class capabilities, needed access to industry-specific expertise, needed to better align the internal IT organization with business requirements… [...]

The Survey Says: F&A BPO is a Strong Market (And there is plenty of room for expansion)

Stan Lepeak, Global Research Director, KPMG LLP and Ron Walker, Principal, KPMG LLP; featuring Phil Fersht KPMG and Horses for Sources (HfS) recently conducted a broad industry study, and spoke with 1355 stakeholders who buy, sell, and advise on sourcing services. Of that, we interviewed 170 customers of F&A BPO at length. Here is the [...]

Information Security and Outsourcing: In a constantly expanding enterprise, keeping up is hard to do

Greg Bell, Principal, CIO Advisory Today organizations struggle to really protect your information. That’s driven by a lot of different external trends. It could be increased regulation over certain types of data that you have to protect. It could be protecting some corporate secrets and intellectual property. Or it just could be making sure that [...]

Outsourcing Transitions that Work: Insights to the Most Critical Juncture in the Relationship

Charles Arnold, Principal, KPMG LLP The contract is signed, and the ink is almost dry. It’s taken a lot of time and effort to find the right supplier and negotiate the deal. But now, it’s finally done and the value can ensue. Not so fast. The most critical time in the lifecycle in any outsourcing [...]