FAO (Finally!) is Taking Off

Stan Lepeak, Global Research Director, KPMG LLP Advisory Ten years back big ticket human resources outsourcing (HRO) was becoming the rage in sourcing circles.  Service providers and their clients were designing and chasing global “mega” HRO deals ($1+ billion TCV) designed to streamline processes, reduce costs, drive progress, get HR execs a “seat at the […]

Taking a Pulse on the Global Business Services Market: Results from the Front Lines

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG LLP (KPMG) recently released the results of its global 1Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS).  Two prior blogs (click here for the first and second in series) reviewed various […]

Hello, My Name is Vicki. Why does networking have to be so hard to do?

Vicki Phelan, KPMG Director, Shared Services & Outsourcing, Life Sciences Advisory (Vicki Phelan is cofounder of Women in Shared Services and Outsourcing. She is a life-long networker and credits her success to the many people she’s met along the way.) Networking is big business today. Not just for those who network effectively, but for the […]

This Just in (Again!): Organizations’ GBS Ambitions (Still) Outpace Their Capabilities to Manage Efforts

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG International recently released the results of its global 1Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). A prior blog reviews the highlights of this quarter’s Pulse. Organizations are continuing to expand […]

Taking a Pulse on the Global Business Services Market – (Nearly) as Global as Ever

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 1Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG International member firms’ (KPMG firms’) advisors, who are working closely […]

Developing Sustainable Outsourcing Strategies is a Multi-Faceted Balancing Act

Jerry Klawitter, Director, KPMG LLP Today’s outsourcing buyers have a wealth of delivery, contractual, provider, and location alternatives from which to choose. Yet, despite their increasing maturity, many buyers are missing the mark in attaining the most advantageous and strategically value-added outsourcing deals. This is in large part due to the sheer complexity caused by […]

Sleeping Giants Awaken: Optimizing Government IT for the New Economy

Federal, state and local governments and other not-for-profits have largely been operating the same way as they have for decades. Typically, it is with highly distributed, decentralized IT models that are not necessarily efficient, or successful in providing great service quality. The recession has changed all that, and now there is an imperative not only […]

Putting a Big “G” in Global Business Services

Stan Lepeak, Global Research Director, KPMG LLP Advisory As organizations expand their collective global business services (GBS) efforts they are increasingly diversifying the geographic locations from which they source services and in which they established captive shared services centers.  While India remains a top destination and source for services, other markets are growing in relative […]

Transforming Cost Allocation: Finding Value in Transparency

Mike Gough, Manager, KPMG LLP and Jeff Gregoire, Director, KPMG LLP Say the words “cost allocations,” and your audience immediately thinks “expensive,” “formulaic,” “not based in reality,” and maybe worse.  Cost allocations are nothing new, but managing them correctly is. It’s the difference between providing a required service versus providing a value-based service with obvious […]

F&A’s 2013 Service Delivery Game Changers: Hybridization, Verticalization, and Cloud Solutions

By Ron Walker, Principal, KPMG Management Consulting Buyers, providers, advisors, analysts, and market watchers alike know that finance and accounting (F&A) has never been the frontrunner outsourced business process function. Yet, the “2013 State of Outsourcing” study, conducted by HfS Research with support from KPMG, shows that F&A is picking up outsourcing steam. Indeed, the […]