Stan Lepeak, Director, KPMG Global Sourcing Advisory Research KPMG is pleased to release the Europe, Middle East and Africa (EMEA) region (RC) market findings from its 2Q11 Global Sourcing Advisory Pulse survey. These findings represent an extract from the Global 2Q11 KPMG Pulse survey, and are based on the views of our firms’ advisors that [...]
Lee Ayling, Partner, Sourcing Advisory, KPMG in the UK Karene House, Principal Advisor, Sourcing Advisory, KPMG in the UK How are you driving innovation with your outsourcing providers and, if you’re a supplier of outsourced services, how are you delivering innovation for your clients? What’s working and what’s not? How do you measure its impact [...]
Stan Lepeak, Director, Global Research, KPMG Shared Services and Outsourcing Advisory In the KPMG 2Q11 Sourcing Advisory Global Pulse survey, we polled the firms’ sourcing advisors as well as leading third-party business and IT service providers to assess the skills of typical end-user organizations around various cloud computing capabilities such as understanding the technical underpinnings [...]
Carl-Henrik Hallström, Head of Sourcing Advisory, KPMG in Sweden Our 2011 Nordics IT Service Provider Performance and Satisfaction Study is the most extensive to date, both in terms of the level of participation and the insights gained. This year, more than 300 different organisations participated and evaluated over 700 unique IT outsourcing contracts. The value [...]
Stan Lepeak, Director, Global Sourcing Advisory Research, KPMG in the US In terms of macro trends, a hot term in the market today is ‘new normal’. New normal in terms of the economic conditions and new normal in terms of debt, unfortunately. But also what we see is a new normal in terms of how [...]
Stan Lepeak, Director of Global Research, KPMG Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market. This is the first in series of blogs that will share these findings [...]
Cliff Justice, Service Network Leader, Shared Services and Outsourcing Advisory, KPMG in the US If we stand back and look at our firms’ clients, and look at what they are planning in terms of business services, the market in general has clearly matured. Clients have become more sophisticated in how they design and deploy their [...]
Bill Thomas, Partner, Sourcing Advisory, KPMG in the UK The second quarter 2011 KPMG Global Sourcing Advisory Pulse Survey findings have now been announced and, again, offer a valuable insight into trends in end-user organisations’ usage of shared services, outsourcing and third-party business and IT services. Findings are from KPMG firms’ advisors and leading global [...]
Dominique Kindt, Country Manager, KPMG in (RC) Belgium Levels of general satisfaction with outsourcing increased this year in the opinion of the BeLux study participants. This is especially impressive given the strong focus buyers had on cost savings and low price, as well as the organisational stress that most buyers were under during the year. [...]
Nico Boot, Partner, KPMG Sourcing Advisory This year, more than 170 organisations participated in the Dutch EquaTerra Strategic Outsourcing Study, and over 500 unique IT outsourcing contracts, with an annual value of over €4 billion, were evaluated. This year’s results highlight that organisations expect to expand their use of outsourcing – with 56 percent of [...]
