By Dave Brown, Principal, KPMG LLP Advisory An odd comparison to be sure, but too often, we have found that executives see only the green on the outside of a service relationship while everyone else closer to the middle of it sees red. I call it the “watermelon effect.” All sourcing arrangements have some kind [...]
Dave Brown, Principal, KPMG LLP With some organizations having up to 80 percent of their IT budget going to a third party, it’s all the more important to ensure that the price for outsourced service is fair and reasonable in comparison with the current market. CIOs also need to measure and continue to educate their [...]
By Cliff Justice, Principal, KPMG LLP If you’re like most of us, the new gym membership is getting boring and throwing in the towel is starting to sound better by the day. The kids are back at school, and there’s no time like the present to commit to a more strategic, fulfilling 2013. These 9 [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). Below are highlights excerpted from the webcast held on October 25. It was attended by me, [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG LLP recently released the results of its global third quarter 2012 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG member firms’ advisors, who are working closely [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory The rumors about the death of global business services (GBS), or globalization, or global outsourcing in the services space, are highly exaggerated. They are the wistful daydreams of those pining for a time in the past when everything was produced, managed, operated, and serviced locally by (insert [...]
Steve Silen, Director, Shared Services and Outsourcing Advisory practice, part of KPMG Management Consulting Organizations are increasingly turning to balanced scorecards as a means to comprehensively assess the performance of their external facilities management (FM) service providers against multiple criteria. They also use these flexible yet powerful tools to establish alignment and focus, identify improvement [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory Marc Stark, Director, KPMG LLP Advisory KPMG released the results of the 2012 edition of the global Legal Pulse survey earlier this year. This was the third annual edition of the Legal Pulse, one in the family of recurring Pulse research studies. These Pulse surveys provide insights [...]
By Cliff Justice, KPMG Partner, Shared Services and Outsourcing Advisory As we learned from our first quarter 2012 Pulse Survey, clients are yearning for more value, not necessarily more or bigger outsourcing. Clearly, 60 percent of respondents are focusing on improving current operations through better governance. Companies have launched many shared services and outsourcing initiatives [...]
This two-part series discusses how outsourcing is dramatically changing to bring more value and build stronger relationships between buyers and service providers. Cliff Justice, Partner in KPMG’s Shared Services and Outsourcing Advisory practice, addresses the question: “Is outsourcing dead?” in an interview with KPMG’s head of Global Research for Management Consulting, Stan Lepeak. Today’s game changer [...]