If IT Doesn’t Get It, Neither Do You

You may think you own the global process, but if your global business services are dependent upon a disconnected or uninterested IT group, breakdowns aren’t far ahead. A longstanding fractious relationship tends to exist between process owners and technology owners.  Not to beat up exclusively on the IT folks, but with so much riding on [...]

Assessing the Maturity of Global Business Services Delivery

Organizations need to understand the maturity of their service delivery capabilities so they can measure progress in improving them over time and understand how far and fast to push these improvement efforts. In addition to measuring the own internal performance and improvement levels, they ideally need to also compare themselves to their peers.

Get in Shape if You Want to Innovate

Lee Ayling, Partner, Sourcing Advisory, KPMG in the UK Would you like your service provider partners to deliver innovation in your organisation’s outsourcing contracts? The answer is probably yes. Can you define innovation? The answer is probably no. This is a scenario experienced by many managers of outsourcing contracts getting to grips with innovation. Before [...]

An Analysis of Trends in EMEA from the 2Q11 Sourcing Advisory Global Pulse Survey

Stan Lepeak, Director, KPMG Global Sourcing Advisory Research KPMG is pleased to release the Europe, Middle East and Africa (EMEA) region (RC) market findings from its 2Q11 Global Sourcing Advisory Pulse survey. These findings represent an extract from the Global 2Q11 KPMG Pulse survey, and are based on the views of our firms’ advisors that [...]

Payroll: Far from a Commodity Process

Anne Clifford, Manager, KPMG Shared Services and Outsourcing Advisory For years, many businesses and analysts have incorrectly classified payroll processing as a commodity. After all, if workers are being paid on time at a cost effective price point, all’s good on the payroll front, right? Wrong, especially these days when this process, the largest spend [...]

The Strengths and Weaknesses of Today’s Finance Function – and Ways to Transform It

Teri Robinson Formerly EquaTerra, now KPMG, we are excited to share expanded insights to support a smarter, empowered enterprise. Thus, we will highlight KPMG studies to better enable your analysis, planning and decision-making processes, ideally making you more effective in your role. Late last year KPMG collaborated with CFO Research Services on a study to [...]

The Need for Smarter SPEED

Cliff Justice Stan Lepeak Business success today is predicated on working both faster as well as smarter. Advances in information technology and telecommunications, as manifested in the Internet, highly complex enterprise software systems, and process automation, have helped enable organizations to work increasingly faster and on a global scale. In many respects, it is working [...]

The Search for Innovation in Shared Services and Outsourcing

Mark Trepanier, Managing Director, Human Resources Practice I tuned in today for an interesting discussion from Horses for Sources on the search for innovation in shared services and outsourcing.  The dialogue reinforced that the first step is a clear definition of innovation:  Is innovation about efficiency or an improved service experience? Is it input-focused or [...]

FAO 2010: Taking FAO to the Next Level

Stan Lepeak, Managing Director, EquaTerra Global Research This is the eighth and final entry in a series of blogs presenting the findings from EquaTerra’s recently completed market study assessing North American and U.K. finance and accounting (F&A) and F&A outsourcing (FAO) market trends. EquaTerra released the results of this market study via a webcast held [...]

FAO 2010: FAO Benefits Sought and Achieved

Stan Lepeak, Managing Director, EquaTerra Global Research This is the fifth in an ongoing series of blogs presenting the findings from EquaTerra’s recently completed market study assessing North American and U.K. finance and accounting (F&A) and F&A outsourcing (FAO) market trends. EquaTerra released the results of this market study via a webcast held on January [...]