Dodd-Frank is Coming! Should Sourcing Professionals Care?

Stan Lepeak, Director, Research, KPMG SSOA practice Jim Low, Partner, KPMG Audit practice The “Dodd-Frank Act” is not top of mind among many sourcing professionals.   Officially labeled the “Dodd–Frank Wall Street Reform and Consumer Protection Act (H.R. 4173)”, this Act was introduced in the US Senate in 2009 and signed into law in July 2010 [...]

ADP Expands Tax and Compliance Services with Acquisition of MasterTax: What Does it Mean for Clients?

Anne Clifford, Senior Advisor, Human Resources Advisory Services On October 7th, 2010 ADP announced its acquisition of MasterTax, LLC and MasterTax Services, LLC. The release stated, “We look forward to leveraging our combined expertise in tax and compliance services, as well as introducing MasterTax’s clients to ADP’s broad offering of proven solutions.” Here are EquaTerra’s [...]

What Will Increased Regulation Mean For Outsourcing in the Financial Services Sector?

Tony Rawlinson, Managing Director, Financial Services Advisory (Europe & Asia Pacific) Outsourcing is becoming more and more mission critical for many financial institutions and increasingly important core processes as well as commodity services are being externalised to partners. Given the legacy of the credit crunch and the renewed emphasis on controls and accountability it’s not a [...]

(Attempting to) Legislate Call Center Best Practices

Stan Lepeak, Managing Director, EquaTerra Global Research U.S. Senator Chuck Schumer recently introduced a legislative bill that if passed would impose a $.25 “excise tax” on any call center calls that originate within the U.S. but are serviced outside of the country. Additionally, if passed, the bill would require organizations using non-domestic call centers to [...]

Assurance Reporting: What does the Evolution of SAS 70 to SSAE 16 and ISAE 3402 Mean for Outsourcing Relationships?

Thomas Hall, Managing Director, Contract Negotiations Advisory Third-party assurance reports provide customers of outsourced services with information about the internal controls maintained by their provider’s delivery organization. Historically, the control standards set forth by the American Institute of Certified Public Accountants (AICPA) in Statement on Standards No. 70 (SAS 70) have been most commonly applied [...]

Will BFSI Regulations Stifle Outsourcing Innovation?

Stan Lepeak, Managing Director, EquaTerra Global Research Tony Rawlinson, Managing Director, Financial Services, Europe and Asia On March 11, Mark Robinson, EquaTerra’s COO and the two of us hosted our firm’s annual European banking, financial services and insurance (BFSI) executive dinner in London. More than 30 executives from some of the largest European and global [...]

FAO 2010: FAO Benefits Sought and Achieved

Stan Lepeak, Managing Director, EquaTerra Global Research This is the fifth in an ongoing series of blogs presenting the findings from EquaTerra’s recently completed market study assessing North American and U.K. finance and accounting (F&A) and F&A outsourcing (FAO) market trends. EquaTerra released the results of this market study via a webcast held on January [...]