If IT Doesn’t Get It, Neither Do You

You may think you own the global process, but if your global business services are dependent upon a disconnected or uninterested IT group, breakdowns aren’t far ahead. A longstanding fractious relationship tends to exist between process owners and technology owners.  Not to beat up exclusively on the IT folks, but with so much riding on [...]

What to Look for in Next-Generation ITO Deals

Dave Brown, Principal, KPMG Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of [...]

Cloud: More of the Same for Less, or Enabling True Business Transformation?

Stan Lepeak, Director, KPMG Global Sourcing Advisory Research KPMG will release the first edition of its global cloud Pulse survey via a webcast on November 15th.  The cloud Pulse survey is modeled after the sourcing advisory Pulse family of research studies.  Results are based on surveys and interviews with advisors globally in KPMG member firms’ [...]

Can Cloud Pricing Really Bring a Shower of Savings?

Dave Brown, Principal, Shared Services and Outsourcing Advisory, KPMG LLP ( US) Information technology outsourcing (ITO) continues to push the capabilities of service delivery to buyers using more efficient and seamless interfaces. Cloud computing services begin to take the next step by attempting to hide the entire infrastructure and allowing you to simply pay for [...]

Outsourcing Demand 2011: Growing but Continuing to Evolve and Diversify

Stan Lepeak, Managing Director Global Research One key topic addressed in  EquaTerra’s 4Q10 global Pulse survey, the results of which were released via a webcast on Wednesday, January 26, is predictions for the most impactful trends in the business and IT services marketplace in 2011. Not surprisingly, cloud computing overall – and in lieu of [...]

Five High Impact 2011 Agenda Items for CIOs

Brian Walker, Managing Director, IT Consulting As 2011 quickly approaches, our clients are asking about the areas in which they should focus their attention, and those in which the greatest opportunities for improvement exist. Following are some of our thoughts, highlighting areas in which our clients are achieving significant value or managing risk within their [...]

Cloud Security: Better Than What You Have Today? The Answer Depends on the Solution

Rich Boswell, EquaTerra Project Director Recently an analyst from a well known research firm published an article stating that “cloud security is better than what you have today.” In it the analyst bases his argument on customers trusting cloud providers like ADP and Salesforce.com with sensitive information, so why not just trust cloud providers and [...]

You have outsourced Applications and Infrastructure. Will SaaS work for you?

Brian Walker, Managing Director, IT Consulting Stan Lepeak, Managing Director, Global Research If you are engaged in an outsourcing initiative and wondering if SaaS¹ (software as a service) sourcing model will work for you, here are five questions you should ask as you to begin the evaluation: Does scope current cross multiple providers? Define a [...]

2Q10 Echo Business & IT Services Market Review – Early Signs of a Shift in Buyer Sourcing Preferences?

Stan Lepeak, Managing Director, Global Research EquaTerra released today the 2Q10 edition of The Echo, a quarterly wrap-up and analysis of events and trends in the global business and information technology (IT) services markets. I excerpt  here some final thoughts on 2Q10 activity in the third-party business and IT services marketplace: A growing question in [...]

Business and IT Services Markets: 2Q10 Global Pulse Survey Results

EquaTerra results from its 2Q10 global Pulse survey released via a webcast held on Thursday, July 15th. Deal flow for third-party business and ITO services remained choppy for the second quarter in a row according to EquaTerra advisors polled. While inherent outsourcing demand remains positive and is growing overall, many buyers remain cautious in their [...]