You may think you own the global process, but if your global business services are dependent upon a disconnected or uninterested IT group, breakdowns aren’t far ahead. A longstanding fractious relationship tends to exist between process owners and technology owners. Not to beat up exclusively on the IT folks, but with so much riding on [...]
Dave Brown, Principal, KPMG Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of [...]
Stan Lepeak, Director, KPMG Global Sourcing Advisory Research KPMG will release the first edition of its global cloud Pulse survey via a webcast on November 15th. The cloud Pulse survey is modeled after the sourcing advisory Pulse family of research studies. Results are based on surveys and interviews with advisors globally in KPMG member firms’ [...]
Dave Brown, Principal, Shared Services and Outsourcing Advisory, KPMG LLP ( US) Information technology outsourcing (ITO) continues to push the capabilities of service delivery to buyers using more efficient and seamless interfaces. Cloud computing services begin to take the next step by attempting to hide the entire infrastructure and allowing you to simply pay for [...]
Stan Lepeak, Managing Director Global Research One key topic addressed in EquaTerra’s 4Q10 global Pulse survey, the results of which were released via a webcast on Wednesday, January 26, is predictions for the most impactful trends in the business and IT services marketplace in 2011. Not surprisingly, cloud computing overall – and in lieu of [...]
Brian Walker, Managing Director, IT Consulting As 2011 quickly approaches, our clients are asking about the areas in which they should focus their attention, and those in which the greatest opportunities for improvement exist. Following are some of our thoughts, highlighting areas in which our clients are achieving significant value or managing risk within their [...]
Rich Boswell, EquaTerra Project Director Recently an analyst from a well known research firm published an article stating that “cloud security is better than what you have today.” In it the analyst bases his argument on customers trusting cloud providers like ADP and Salesforce.com with sensitive information, so why not just trust cloud providers and [...]
Brian Walker, Managing Director, IT Consulting Stan Lepeak, Managing Director, Global Research If you are engaged in an outsourcing initiative and wondering if SaaS¹ (software as a service) sourcing model will work for you, here are five questions you should ask as you to begin the evaluation: Does scope current cross multiple providers? Define a [...]
Stan Lepeak, Managing Director, Global Research EquaTerra released today the 2Q10 edition of The Echo, a quarterly wrap-up and analysis of events and trends in the global business and information technology (IT) services markets. I excerpt here some final thoughts on 2Q10 activity in the third-party business and IT services marketplace: A growing question in [...]
EquaTerra results from its 2Q10 global Pulse survey released via a webcast held on Thursday, July 15th. Deal flow for third-party business and ITO services remained choppy for the second quarter in a row according to EquaTerra advisors polled. While inherent outsourcing demand remains positive and is growing overall, many buyers remain cautious in their [...]