Buddy, can you spare some talent?

It’s the conundrum of 2012. People are out of work, but companies are running out of talent. What’s a shared services center to do? Global business services (GBS) demand high-performance from the latest new hire to the most successful executive.  Whether it’s outsourced, insourced, or a combo, your GBS should strive to be a preferred [...]

Look Out World Here Comes China

The Chinese government through the Ministry of Commerce (MOFCOM) is highly engaged in growing BPO. There is significant commitment to build the necessary infrastructure and provide the proper business and tax incentives to make China as appealing as possible. Read this blog by KPMG LLP’s Gary P. Nowak to learn about his outsourcing location analysis trip that included Dalian China.

What’s on the 2012 Agenda: Costs, Clouds and Conflicts?

Stan Lepeak, Global Research Director, KPMG Management Consulting KPMG recently conducted a global poll of its firms’ professionals to assess what they view as the top market trends that will impact their clients in 2012.  This poll canvassed professionals from the firms’ Management Consulting, Risk Consulting, Audit, and Tax service groups.  KPMG discussed some of [...]

Customer Experience Management: Taking Your Shared Services Brand to the Next Level

Rick Bertheaud, Principal, KPMG Management Consulting High-performing shared services organizations go well beyond the basic value proposition of efficiency and effectiveness. They focus on customer relationship management (CRM) to improve their strategic relevance, deliver long-term value and elevate the shared services brand. But CRM is just the beginning. The next step is to evolve from [...]

Shared service centre staff: a missed talent opportunity?

Anna Marie Detert, Director, People & Change, KPMG in the UK The creation and operation of a shared service centre is a significant investment for an organisation, yet the way staff are managed and motivated often reveals opportunities to increase their value, whether located on or offshore. While companies may have sophisticated human resource strategies [...]

CFOs and the Extended Global Enterprise: Saving Money, Unlocking Value and Bolstering Top-Line Growth

Dwayne Prosko, Director, KPMG Shared Services and Outsourcing Advisory As CFOs are increasingly chartered with identifying cost savings opportunities without undermining the core finance and accounting (F&A) function, and helping move the company forward while driving revenue growth, a growing number of leading organizations are adopting strategies that leverage a global footprint combined with an [...]

Outsourced and Optimised the Back Office? What’s Your Next Competitive Advantage?

Jonathan Burr, Sourcing Advisory, KPMG in the UK Back office functions, such as Information Technology, Human Resources and Finance and Accounting, have executed complex and innovative strategies to deliver cost savings and improved service levels which seem commonplace today. With improved efficiency having already been achieved through activities such as the creation of shared service [...]

Global Sourcing – The Need for an Integrated Service Delivery Strategy and Model

Stan Lepeak, Director, Research, Shared Services and Outsourcing Advisory Often buyers have viewed global sourcing as a series of discrete options and capabilities (e.g., internal services, shared services, offshore captives, business process outsourcing and information technology outsourcing (ITO)) rather than a continuum of integrated service models. This is similar to the legacy perspective of viewing [...]

Enabling the Global Enterprise

Stan Lepeak, Director, Advisory Research Cliff Justice, US National Leader, Shared Services and Outsourcing Advisory On Tuesday, February 22, KPMG LLP (US), KPMG Holdings Limited (UK) and KPMG International announced an agreement to acquire the business and subsidiaries of EquaTerra Inc. This combination creates a global shared services and sourcing advisory offering that is aligned [...]

BPO and ‘Top 10′ Lists: Caveat Emptor!

Pam Peters, Advisor and Project Director, EquaTerra Human Resources (HR) Practice A “Top 10” label, when applied to business process outsourcing (BPO), assumes a heightened expectation around the level of quality, expertise and technology. The issue is that most of these listings tend to be one dimensional when it comes to the basis of the [...]