Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 1Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that [...]
Stan Lepeak, Global Research Director, KPMG Management Consulting KPMG recently conducted a global poll of its firms’ professionals to assess what they view as the top market trends that will impact their clients in 2012. This poll canvassed professionals from the firms’ Management Consulting, Risk Consulting, Audit, and Tax service groups. KPMG discussed some of [...]
Rick Bertheaud, Principal, KPMG Management Consulting High-performing shared services organizations go well beyond the basic value proposition of efficiency and effectiveness. They focus on customer relationship management (CRM) to improve their strategic relevance, deliver long-term value and elevate the shared services brand. But CRM is just the beginning. The next step is to evolve from [...]
Anna Marie Detert, Director, People & Change, KPMG in the UK The creation and operation of a shared service centre is a significant investment for an organisation, yet the way staff are managed and motivated often reveals opportunities to increase their value, whether located on or offshore. While companies may have sophisticated human resource strategies [...]
Organizations with near and offshore shared services operations need to develop a tailored strategy to attract and retain local market talent. Read this blog for five key levers that organizations can pull to attract and retain shared services talent.
Organizations need to understand the maturity of their service delivery capabilities so they can measure progress in improving them over time and understand how far and fast to push these improvement efforts. In addition to measuring the own internal performance and improvement levels, they ideally need to also compare themselves to their peers.
Stan Lepeak, Director of Global Research, KPMG Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market. This is the first in series of blogs that will share these findings [...]
Cliff Justice, Service Network Leader, Shared Services and Outsourcing Advisory, KPMG in the US If we stand back and look at our firms’ clients, and look at what they are planning in terms of business services, the market in general has clearly matured. Clients have become more sophisticated in how they design and deploy their [...]
Noel Cullen, Principal Advisor, KPMG in the UK Many business cases for shared services and outsourcing in the finance and insurance sectors overlook the substantial impact of VAT. KPMG’s experience in working with member firm clients in developing their business cases for outsourcing and shared services is that savings of 20 – 40 percent on [...]
Jonathan Burr, Sourcing Advisory, KPMG in the UK Back office functions, such as Information Technology, Human Resources and Finance and Accounting, have executed complex and innovative strategies to deliver cost savings and improved service levels which seem commonplace today. With improved efficiency having already been achieved through activities such as the creation of shared service [...]
