Rick Bertheaud, Principal, KPMG LLP Enterprises of all sizes and in all industries have adopted and expanded their use of shared or global business services (GBS) in the last two years. While cost reduction has always been the price of entry, GBS is now viewed as a driver of efficiencies, value, and fresh ideas across [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). Below are highlights excerpted from the webcast held on October 25. It was attended by me, [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG LLP recently released the results of its global third quarter 2012 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG member firms’ advisors, who are working closely [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory Steve Silen, Director, Shared Services and Outsourcing Advisory KPMG recently released the results of the 2012 edition of its Global Real Estate and Facilities Management (REFM) Outsourcing Pulse survey. The REFM outsourcing Pulse is a member of the KPMG Pulse family of surveys that provide insights into [...]
By Cliff Justice, KPMG Partner, Shared Services and Outsourcing Advisory As we learned from our first quarter 2012 Pulse Survey, clients are yearning for more value, not necessarily more or bigger outsourcing. Clearly, 60 percent of respondents are focusing on improving current operations through better governance. Companies have launched many shared services and outsourcing initiatives [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory Teri Robinson, Managing Director, Shared Services and Outsourcing Advisory It’s been a rough and tumble time for consumer packaged goods (CPG) companies. Slow-growth economy, demanding customers, discounts, and high commodity prices are taking a toll on margins. But some companies continue to thrive. Stan Lepeak, Director, Global [...]
By Rick Bertheaud, Principal, and Bryan Furlong, Global Management Consulting, KPMG What do cable TV, airlines and cellular phone services have in common with your shared service centers? Surly, late, and unpredictable businesses usually fail, but some subscription and loyalty-program businesses are so difficult to replace, we will just put up with the abuse. With [...]
It’s the conundrum of 2012. People are out of work, but companies are running out of talent. What’s a shared services center to do? Global business services (GBS) demand high-performance from the latest new hire to the most successful executive. Whether it’s outsourced, insourced, or a combo, your GBS should strive to be a preferred [...]
You may think you own the global process, but if your global business services are dependent upon a disconnected or uninterested IT group, breakdowns aren’t far ahead. A longstanding fractious relationship tends to exist between process owners and technology owners. Not to beat up exclusively on the IT folks, but with so much riding on [...]