Putting a Big “G” in Global Business Services

Stan Lepeak, Global Research Director, KPMG LLP Advisory As organizations expand their collective global business services (GBS) efforts they are increasingly diversifying the geographic locations from which they source services and in which they established captive shared services centers.  While India remains a top destination and source for services, other markets are growing in relative [...]

Transforming Cost Allocation: Finding Value in Transparency

Mike Gough, Manager, KPMG LLP and Jeff Gregoire, Director, KPMG LLP Say the words “cost allocations,” and your audience immediately thinks “expensive,” “formulaic,” “not based in reality,” and maybe worse.  Cost allocations are nothing new, but managing them correctly is. It’s the difference between providing a required service versus providing a value-based service with obvious [...]

F&A’s 2013 Service Delivery Game Changers: Hybridization, Verticalization, and Cloud Solutions

By Ron Walker, Principal, KPMG Management Consulting Buyers, providers, advisors, analysts, and market watchers alike know that finance and accounting (F&A) has never been the frontrunner outsourced business process function. Yet, the “2013 State of Outsourcing” study, conducted by HfS Research with support from KPMG, shows that F&A is picking up outsourcing steam. Indeed, the [...]

Taking a Pulse on the Global Business Services Market: What’s on the Agenda for 2013?

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). A prior blog reviews the highlights of this quarter’s Pulse.    As is does in each [...]

Taking a Pulse on the Global Business Services Market: Results from the Front Lines

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse (Pulse) surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). A prior blog reviews the highlights of this quarter’s Pulse. Below are the results from [...]

Taking a Pulse on the Global Business Services Market: (More Specialized) Outsourcing Demand Rebounds

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMGI member firms’ advisors, who are working closely with end-user organizations [...]

The Global Business Services (GBS) Top 10 List: More Strategy. More Value. More to Think About.

James O’Callaghan, Partner, KPMG Management Consulting As companies embrace the strategic value of shared services organizations (SSO), the lens starts to shift from pure cost saving to the effective use of the skills, resources, and capabilities in which businesses have already invested. Other issues such as consumer demands, market conditions, regulatory pressures, taking advantage of [...]

New Year’s Resolutions Worth Keeping

By Cliff Justice, Principal, KPMG LLP If you’re like most of us, the new gym membership is getting boring and throwing in the towel is starting to sound better by the day. The kids are back at school, and there’s no time like the present to commit to a more strategic, fulfilling 2013. These 9 [...]

Global Business Services in the Driver’s Seat: Cost is still important, but value and business imperatives are the accelerator

Rick Bertheaud, Principal, KPMG LLP Enterprises of all sizes and in all industries have adopted and expanded their use of shared or global business services (GBS) in the last two years. While cost reduction has always been the price of entry, GBS is now viewed as a driver of efficiencies, value, and fresh ideas across [...]

Taking a Pulse on the Global Business Services Market: Webcast Highlights

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). Below are highlights excerpted from the webcast held on October 25.  It was attended by me, [...]