Dave Brown, Principal, KPMG Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of [...]
Lee Ayling, Managing Director, UK Information Technology Advisory In an outsourcing relationship it’s not uncommon for there to be pain points or situations where expectations and delivery are not aligned. Today, EquaTerra is advising organisations to invest their energy in tackling these issues to maximise the value of a contract rather than considering ending a [...]
Jim Koenig, EquaTerra Client Executive, Human Resources Advisory A challenge in establishing an HR services delivery function is determining the performance measures to govern the services. This applies whether the service delivery model is internal shared services, outsourcing or a hybrid. There are many factors to consider, such as: what are the desired outcomes from [...]
Doug Burr, Advisor, Real Estate and Facilities Management Practice I recently participated in negotiations for a $400 million total contract value real estate and facilities management (RE & FM) outsourcing deal. On the plane home I had some time to opine about what I learned from this and other negotiations. Here are a few questions [...]
Jerry Klawitter, IT Practice Project Director, EquaTerra A client of mine shared with me recently the results of an interview he conducted with a technologist from another firm which had outsourced all of its IT, and then recently insourced it all. After I regained my composure, I realized this was a story the masses needed [...]
When it comes to contract negotiations, you can never be too prepared. Here are four tips to help you improve your position with your service provider.
