The Case of the Not Yet Ready UAT Environment

Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory Picture this: you’re the client leader of a mid-market, multi-process human resources outsourcing (HRO) implementation. The project has been preceding well with requirements defined, configuration and conversion activities running as planned, and your team has prepared a thorough testing plan and test cases ahead of user [...]

Are You Stuck in Deep Amber? How to Decode Project Status Color Codes

Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory A few years ago, I observed the following discussion during a Human Resources outsourcing (HRO) transition and implementation status meeting. The client described significant issues with the initiation of User Acceptance Testing, detailed relevant associated risks and asked that the project’s status be changed to Red. [...]

Sourcing Governance and Change Management: Elusive Enablers of Outsourcing Success

Stan Lepeak, Managing Director, EquaTerra Global Research EquaTerra released the results of its 1Q10 EquaTerra advisor and service provider global Pulse Survey via a webcast on April 20, 2010. This quarter’s Pulse covered the usual topics of third-party business and IT services market demand trends, and market and deal characteristics, and took a deeper dive [...]