The Outsourcing Innovator’s Dilemma

Stan Lepeak, Managing Director, EquaTerra Global Research EquaTerra recently released the results of the 2009 edition of its UK ITO service provider performance and satisfaction (SPPS) study.  EquaTerra conducts the SPPS market study program annually across several major European markets and is launching a US ITO version of the study in 2010.  In the study [...]